Owner FAQs
Answers to your frequently asked questions
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Am I required to make my property available to Section 8?
In California, housing laws require that all applicants be evaluated fairly and consistently, including those participating in Housing Choice Voucher programs (commonly known as Section 8). As part of our commitment to compliance and professionalism, we do not discriminate based on an applicant’s source of income. All applications are reviewed using the same written screening criteria, including credit history, rental history, and income qualifications. For voucher holders, income requirements are based on the applicant’s portion of the rent, not the total contract rent. If an application is approved, we work in coordination with the local housing authority to complete the required documentation and inspection process. This approach ensures compliance with California law while maintaining a fair, transparent, and consistent screening process for all applicants.
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Are you licensed?
Yes. We are a licensed California residential property management company that operates with strict adherence to state and local landlord-tenant laws, fair housing rules, and industry standards to protect your investment and limit liability.
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Can I reach you after hours?
Yes. We maintain an after-hours emergency line for urgent issues (safety, major damage, lockouts). Non-urgent inquiries are handled during normal business hours and are logged and documented to maintain transparent communication and tracking.
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Can you put the money directly into my account?
Yes. We offer direct deposit for owner disbursements and provide electronic statements so funds and records are delivered promptly and securely.
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Do you sell real estate too?
Our primary focus is professional residential property management, but we can also sell real estate.
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How and when do I get my checks?
Owners receive regular, itemized disbursements after rent clears and allowable expenses are reconciled, typically by the 8th of the month. Funds are delivered via direct deposit or check per your preference, accompanied by a detailed owner statement.
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How is rent collection handled?
We provide multiple payment options (online portal, ACH/autopay, and traditional methods), enforce lease terms consistently, and document all payment activity. Late payments are handled in a manner that balances prompt resolution with legal compliance and risk mitigation.
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How long of a lease do you sign?
Standard leases are often 12 months, but we tailor lease terms to market conditions and owner goals, including shorter fixed terms or month-to-month arrangements where appropriate and legally permitted.
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How soon can you start managing my property?
We can begin once a management agreement is executed and the property meets habitability and leasing requirements. Our onboarding includes a compliance review, property inspection, and marketing setup; many properties are ready to rent within a short timeframe, and expedited onboarding is available when needed.
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What type of properties do you manage?
We specialize in residential rental properties including:
- Single-family homes
- Condominiums and townhomes
- Duplexes, triplexes, and small multi-family buildings
- Small apartment communities
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What type of reports do I get and how often?
Owners receive regular, detailed reporting to support transparency and compliance, including:
- Monthly financial statements (rent collected, expenses, owner disbursements)
- Owner ledger and transaction detail
- Maintenance and work-order updates
- Move-in/move-out documentation and condition reports
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Who holds the tenant security deposit?
Tenant security deposits are held in a designated trust account and are fully documented. We maintain meticulous records of deposit handling, compliance with statutory notice requirements, and evidence to support any lawful deductions at move-out.
Contact us for a complimentary review of your property’s compliance, exposure, and income optimization opportunities.