Tenant FAQs

Answers to your frequently asked questions

• Can you hold a place before I apply?

  Properties are typically leased on a first-come, first-served basis once a completed application and any required fees are submitted. To reduce risk and ensure compliance with California landlord-tenant rules, we recommend applying promptly if you intend to secure a rental.

• Do I pay the first month’s rent and last month’s rent with my security deposit?

  Move-in costs vary by property and local law. Common requirements include:

  • First month’s rent due at move-in
  • Security deposit due within 24 hours of lease signing

  All move-in charges will be disclosed in writing and calculated to comply with applicable California statutes.

• How old do you have to be to apply?

  Applicants must be of legal age to enter a lease, and anyone over 18 must apply and be named on the lease.

• Is the deposit refundable?

  Yes, all security deposits are refundable if the tenant meets lease obligations and there is no damage beyond normal wear and tear. Deductions may be applied for:

  • Unpaid rent or fees
  • Repair costs for damage beyond normal wear and tear
  • Cleaning

  Final accounting and return of deposit will follow California security deposit laws and timelines.

• You have a property I want to rent. How do I apply?

  Applications are accepted online. A complete submission typically includes:

  • Completed rental application and application fee
  • Proof of income (pay stubs, tax returns, or employer verification)
  • Government-issued ID
  • Rental references and consent to background/credit checks

  Applications are processed in a manner consistent with fair housing laws and company compliance procedures.

• How do I pay rent?

  Rent payment options vary by property but commonly include:

  • Online tenant portal (preferred for tracking and documentation)
  • Automatic bank transfer (ACH)

  We promote electronic payments for transparency, timely posting, and audit-ready records.

• I want to get a pet. What should I do?

  Review your lease and contact management before acquiring a pet. Pet policies may include:

  • Pet approval requirements and breed/size restrictions
  • Pet deposit and/or monthly pet rent
  • Additional documentation (vaccination records, service or emotional support animal documentation)

  Requests are evaluated to balance tenant needs with property risk management and owner requirements.

• My lease expiration is coming, and I want to move out. What should I do?

  Provide written notice of your intent to vacate according to the notice period specified in your lease and California law. Steps to follow:

  • Check lease for required notice timeframe and delivery method
  • Submit written notice by the stated deadline
  • Schedule move-out inspection and return keys per move-out procedures

  Timely written notice preserves security deposits and avoids penalties.

• Who is responsible for paying for repairs & maintenance requests?

  The property management company coordinates routine maintenance and repairs to maintain habitability and comply with legal standards. Responsibilities typically include:

  • Management/owner: Normal maintenance, habitability repairs, and code compliance
  • Tenant: Costs for damage resulting from negligence, misuse, or violation of lease terms

  Report maintenance requests promptly through the designated channels so issues can be documented and addressed in a legally defensible manner.

Free Property Consultation

Schedule a complimentary review of your rental property and compliance practices to protect your investment and reduce risk.